You can always object to their use under privacy policy.
Delivery times & shipping costs
Delivery times
Sample packages, color samples and individual accessories are shipped on time after receipt of payment by DHL or letter mail, depending on quantity. Apart from that, the delivery time is 4-8 weeks.
Here you can learn more about our manufacturing process and why delivery is not faster than this.
Large orders will reach you by freight forwarding, smaller orders will be delivered by DHL or courier.
Shipping within Germany
Shipping is free of charge within Germany.
Delivery by DHL or forwarding agent
DHL:
We ship orders of no more than five packages via DHL Go Green. Our DHL shipping days are usually Tuesdays and Thursdays. We will inform you by e-mail as soon as the goods have been handed over to DHL. You will then receive an automatic notification from DHL with information about the status of your shipment and the expected delivery date.
Unfortunately, we cannot deliver to package stations (only available for Germany). Smaller orders are delivered in packages the size of a moving box by DHL Go Green and have a weight of approx. 10-15 kg. The capacity of a box in a package station is not sufficient for packages of this size.
Berlin:
Within Berlin we usually ship by courier – smaller orders are delivered by DHL and very large orders by a freight forwarder. After submitting your order, we will contact you to inform you about the expected shipment or to arrange a delivery date that suits you best. For Courier Delivery, packages will be delivered to your front door, for Freight Forwarding, goods will be delivered to the curb. The packaging material, as long as it is still usable, can be returned to us at Gottschedstr. 4, 13357 Berlin.
Freight forwarding:
Larger orders, e.g. whole bookshelves or office shelves, are shipped with the forwarding agency Emons, which partly cooperates with local partner forwarding agencies. Your goods are securely packed on half or one-way pallets and are delivered to the curb.
As soon as we have handed over the pallet to the forwarding agent, you will be notified by us by e-mail. The local forwarder will contact you approximately 2-3 business days after the handover to arrange a specific delivery date with you.
Usually, the delivery will take place between 8:00 and 16:00. For an extra charge (only available for Germany), we can also arrange a fixed delivery on your desired day (50 EUR), by 8:00 am (300 EUR), 10:00 am (120 EUR) or 12:00 pm (70 EUR), so that you can better arrange the delivery with your schedule. If you wish to do so, please inform us by e-mail to [email protected] or by phone to +49 (0)30 232 56 01 80 - we will then contact the shipping company for you.
Shipping abroad
Delivery area
We deliver within Europe to the following countries:
EU countries I: Austria, Belgium, Netherlands, Luxembourg, France, Poland and Denmark.
EU countries II: Finland, Ireland, Greece, Spain, Portugal, Italy, Sweden, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Romania and Bulgaria
Non-EU: Switzerland, Liechtenstein and Norway
The shipping costs to these countries are automatically determined and displayed in the shopping cart when ordering.
If you would like delivery to a country within Europe other than those listed above, please feel free to contact us. We will then determine the applicable shipping price and then contact you. Deliveries outside Europe are unfortunately not possible.
Delivery to Switzerland
For deliveries to Switzerland the German sales tax of 19% will not be charged. We take over the costs for the customs clearance on the German side for you. On the Swiss side, there are then also once again costs for import clearance and other processing fees, which are then charged to you together with the Swiss VAT by the shipping company on the Swiss side. These additional costs depend on the size of the order and are usually between 50 and 100 CHF.
Shipping costs abroad
| Order value | EU Countries I | EU countries II | Non-EU |
| up to 14 € | 8 € | 8 € | 8 € |
| up to 50 € | 10 € | 10 € | 15 € |
| until 100 € | 15 € | 15 € | 25 € |
| up to 500 € | 15% | 20% | 25% |
| up to 1.000 € | 12% | 15% | 20% |
| up to 1.500 € | 10% | 15% | 15% |
| up to 3.000 € | 8% | 10% | 10% |
| from 3.000 € | 5% | 8% | 8% |
